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We maintain a basic and fair
policy when it comes to selling things on eBay. This page
contains the rules we ask our buyers to adhere to when bidding
on our auctions.
Serious Buyers Only
If you do not intend on
completing the transaction or if you do not have the available funds to pay
within 7 days of auction close, please do not bid.
Non-paying bidders will receive negative feedback
and a Non-Paying Bidder Alert will be with filed against you
with eBay, which could lead to your suspension.
During the Auction
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Please read item descriptions carefully
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If there are measurements and dimensions
please review them
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Ask any questions about the item before the
auction ends
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If you bid please prepare to pay that amount
if the auction ends
After the Auction
If you win an auction an email containing your
total and methods to remit payment will be emailed to you within
24 hours
Payment is required
within 7 days after the auction has ended.
All payments are to be made in US funds.
Feedback Policy
Feedback is posted for
every completed transaction.
Please e-mail with
any issues regarding the merchandise prior to posting negative feedback so that
we can resolve the situation.
Shipping
We ship via USPS and mail
items usually 1 or 2 days after payment has been received
Checks must clear before we ship your item.
We are honest people and
make no intention of defrauding people.
Your satisfaction is the most vital thing to our success.
If you have any questions please
email us.
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Customer Service Strategies on eBay By:
Michael Hehn
Customer service is important on eBay. Buyers rate their
satisfaction with sellers, and your rating can make a difference
on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an
accurate product description. Displaying clear pictures and
describing any imperfection shows the buyer what to expect. It's
much better for customer satisfaction if the buyer receives a
product in better shape than he expected than if you oversell
and disappoint your customer.
Customer service strategies on eBay include acknowledgement
of the winning bid and prompt shipping information. Use an
automated response to let the buyer know you have received his
bid. Acknowledgement payment quickly. Ship immediately, and
inform the customer when the product is shipped. Customer
service strategies include providing a tracking link to the
product whenever possible.
Some eBay sellers offer free shipping as a customer service
strategy. If you charge for shipping, don't charge much above
shipping costs. Customers notice the postage cost and will
likely complain if the shipping and handling is several dollars
over. They understand the cost of materials, but they don't want
to pay for your time to package the product.
Customer service strategies on eBay include a return policy.
It is worth it to accept returns any time a customer asks. You
can probably resell the item, and receiving a good rating is
worth the cost and hassle.
Customer service strategies on eBay are not any different
than traditional online stores. Make sure the product is as good
as you say it is, don't inflate shipping and handling, ship
quickly, and have a liberal return policy. This is the way to
achieve high customer service ratings. |
